Transit damage and DOA
Unless a product-specific written offer states otherwise, documented transit damage or DOA must be reported within 7 calendar days of confirmed delivery. Contact BlokForge Support first. Provide the order number, serial number, photos of the packaging and unit, and reasonable diagnostic evidence requested by BlokForge. Do not ship hardware back without written return instructions or authorization.
BlokForge coordinates the claim. The remedy order is repair, then equivalent replacement, then credit or refund when repair or replacement is unavailable or where required by law.
For a verified covered claim, BlokForge covers reasonable return shipping and outbound replacement shipping. If inspection shows that the claim is not covered, shipping is the customer's responsibility.
Loss before delivery
For carrier loss before confirmed delivery, BlokForge handles or coordinates the carrier claim. A police report is not required unless the carrier or insurer specifically requires one.
Delivered theft, non-receipt, or tampering
If tracking shows delivered but the customer reports that the shipment or contents were stolen or not received, BlokForge requires a police report or police case/report number, completion of any applicable carrier missing-package or claim process, and reasonable supporting evidence. A police report does not guarantee replacement, credit, or refund.
If a delivered package was allegedly opened or tampered with, or contents were stolen, the same police-report or case-number requirement applies. Provide packaging photos and available serial or contents evidence, and complete any applicable carrier claim.
BlokForge does not issue an automatic replacement or refund solely from an unsupported theft assertion.
Manufacturer warranty
Coverage beyond the transit-damage and DOA protection above is represented only when the provider, term, scope, exclusions, and claim path are positively supported and shown before payment. If the manufacturer must handle a claim directly, that requirement is disclosed before payment. An incomplete supplier or catalog note does not create a customer warranty promise.
Used hardware
Used hardware is final sale except for the transit-damage and DOA coverage expressly stated for the offer. There is no discretionary return for buyer's remorse, profitability, compatibility, facility fit, or changed plans.
Legal boundary
This policy preserves applicable non-waivable customer rights and does not override rights that cannot legally be waived.
Start a claim
Email support@blokforge.com (BlokForge Support) or send a support request. No response-time commitment is currently published.